Frequently Asked Questions

Everything you need to know about your PolkaDot gourmet treats and orders.

How do you ensure the freshness of my order during shipping?

All PolkaDot products are packaged in temperature-controlled, insulated containers with food-grade cooling packs to ensure they arrive at your doorstep in peak condition.

Are your products suitable for people with specific allergies?

While we offer gluten-free and nut-free options, all our products are prepared in a facility that handles wheat, soy, dairy, and nuts. Please check the 'Ingredients' tab on each product page for detailed allergen information.

What is your policy on returns and refunds for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours of delivery for a full refund or replacement.

Do you offer international shipping?

Currently, PolkaDot only ships within the continental United States to guarantee that our food products remain fresh and safe during the transit period.

Can I track my delivery in real-time?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's journey from our kitchen to your home.

Do you offer wholesale or bulk ordering for events?

Absolutely! We provide custom bulk orders for weddings, corporate events, and parties. Please reach out to our sales team via the 'Bulk Inquiries' page for pricing and lead times.