Returns & Refunds Policy

At PolkaDot, we strive for the highest quality in every bite, but if your order arrives damaged or incorrect, we offer a 14-day return window for unopened non-perishable items. Due to the nature of food products, perishable goods are eligible for refund or replacement only if they are defective or damaged upon arrival.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and clear photos of any damaged food items or packaging.

• 2.
  Review & Approval

  Our quality assurance team will review your request and notify you of the approval or rejection of your refund within 3 business days.

• 3.
  Return Shipping

  If a return is required for non-perishable goods, we will provide a prepaid shipping label to send the unopened products back to our warehouse.

• 4.
  Receive Refund

  Once approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.